Our Happy To Help Center

Most orders arrive within 5 to 10 business days from dispatch. Every brand ships directly from their own studio or workshop—keeps things authentic. Some artisan pieces or made-to-order items may take longer, and this will be clearly shown on the product page.

Each brand sets their own shipping costs—you'll see the exact price at checkout before you pay. Brands set their own shipping costs so refer to the checkout page for details. Prices are ALWAYS as fair as can be!

Absolutely. We ship worldwide. International shipping costs and delivery times vary by destination and brand—you'll see options at checkout. Some brands may have restrictions to certain countries based on their policies.

All UK orders include VAT. For international orders, additional duties/taxes may apply depending on your country's regulations (set by local customs, not us). Please check with your customs office for specifics.

We're a marketplace of independent brands that ship directly to you. Order from three brands and you'll receive three parcels—keeps quality with the maker and adds that personal touch.

You'll receive tracking by email once each brand ships. Need an update? - contact the lovely brand via their brand page. They will do all they can to help!

Allow up to 10 business days for most orders (some made-to-order pieces take longer). Still not arrived? - contact the lovely brand via their brand page. They will do all they can to help!

Yes. Some makers create bespoke or made-to-order pieces that can take 2–8 weeks. This is always stated on the product page and at checkout.

We have a Brand-Led Returns Policy which means our brand partners set their own retuns policies. See their brand page for details. Returns must be unworn, undamaged, and in original packaging with tags attached. Questions about a brand's policy? Contact them on their product/collection page first, or reach out via email, live chat, or our contact page.

Contact the brand on their product/collection page first—they'll help. Include your order number and reason.

You cover return shipping unless the item arrived damaged, faulty, or incorrect—in those cases we cover all return costs. If unsure, contact the brand on their brand page, or contact us via email, live chat, or our contact page.

Yes. Contact the brand on their brand page first—they're usually happy to arrange exchanges. Or email us within 30 days and we'll coordinate if your preferred size/colour is available.

Sale items are usually returnable for store credit unless faulty or incorrect. Each brand sets its sale return policy—check the product page or contact the brand. Or ask us via email, live chat, or our contact page.

Once the brand receives your item, refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation when processed.

All major cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely.

If it's been less than 2 hours, email us immediately. After that, the brand is already preparing your order. If it has shipped, you can return it following our standard process.

At checkout, use the "Discount code" field and select "Apply". Some codes exclude certain brands or sale items.

Check spelling and expiry. Some codes exclude specific brands or sale items. Still stuck? Email us or use live chat.

Yes. You can purchase digital gift cards. They're delivered instantly via email and can be used at checkout.

At checkout, enter your gift card number in the "Gift card" field and select "Apply". Any remaining balance stays on the card for future use.

Within the first 2 hours, email us and we'll try to help. After that, orders are with the brand and can't be modified. Best route: complete the order and request a return or exchange.

Check the product or collection page first—most include detailed sizing. You can also contact brands directly on those pages. Still unsure? Email us, use live chat, or visit our contact page.

Care instructions are shown on product pages when applicable. If not, contact the brand on their product or collection page. Many makers also include care cards in the parcel.

Brands strive to show true colours and accurate representations. Colour may vary slightly by screen. Questions about a specific product? Contact the brand on their page, or email us.

Many makers accept bespoke requests. Contact the brand on their product or collection page to discuss possibilities, costs, and timeframes.

Contact the brand on their page—they know their work best. If you need help connecting, email us, use live chat, or our contact page.

Visit any brand's product or collection page for their contact details and links. For custom orders or wholesale, contact them directly. Still have questions? Email us, use live chat, or our contact page.

If you're a creative independent brand aligned with our values, we'd love to hear from you. Email us with details about your brand and products. You can also read about our marketplace vision.

We curate exciting brands that value craftsmanship, authenticity, and quality—and want to grow at a sensible pace. If you have a compelling story, quality products, and stock ready to ship, we'd like to hear from you.

Yes. Each brand controls pricing, shipping costs, returns, and product descriptions. For brand-specific policies, contact the brands directly on their brand page or email us.

We're building the platform we wished had existed—because we're a brand too. For 12 years we've started, owned, and grown a brand, so we understand the challenges. Learn more about our story.

Every brand is hand-selected for quality, creativity, and authenticity. We particularly champion ethical and sustainable makers and bricks-and-mortar businesses that deserve a proper home online.

We're primarily online, but many of our brands have physical stores and studios worldwide. Check individual brand pages for locations.

Shop by purpose, by location, or by category. We feature fashion, home décor, jewellery, upcycling, new inventions, artists, crafters, and more.

Yes. Sign up to our newsletter in the site footer to hear about new partnerships, launches, and collections. Follow us on social for the latest from our makers.

You can checkout as a guest, but an account lets you track orders, save favourites, and view order history—and makes checkout faster next time.

Select "Account" at the top of any page, then "Create account". You can also create one during checkout.

On the login page choose "Forgot password" and we'll email a reset link. Check spam if you don't see it within a few minutes.

Log in and open "Account settings" to update your email, password, address, and preferences.

Try refreshing the page or clearing your browser cache. Still having issues? Email us with details and the browser you're using, or use live chat.

Contact us via email, live chat, or our contact page and we'll delete your account and associated data.