Returns + Refunds

Every Creator Sets Their Own Return Policy

We're a global marketplace connecting you with independent makers, designers, artisans, upcyclers, artists, antique dealers, crafters and brick-and-mortar stores worldwide. Just like walking into their actual studio or shop, each creator sets their own return terms.

You'll see every creator's policy clearly displayed on their collection pages and individual product listings before you buy. No corporate uniformity, no hidden surprises — just authentic business relationships with real people.

From neighborhood artisans to established boutiques, shop by category (men, women, children, home, beauty), location, and values. Every purchase supports real stories, real impact.

How Returns Work With Our Creators

Step 1 — Check Each Creator's Policy

• Every collection page and product listing shows the creator's return terms clearly.
• Policies vary just like real stores — some offer 14 days, others 60+ days, some focus on repair over returns.
• Choose creators whose terms match your shopping style and values.

Step 2 — Contact The Creator Directly

• Reply to their dispatch email or message them from their brand page.
• Can't find them? Email mail@brixbailey.com and we'll connect you instantly.
• They'll confirm their return process, address, and any specific requirements.

Step 3 — Follow Their Return Process

• Package securely, include your order number, use tracked shipping.
• Return shipping arrangements vary by creator — some include it, others don't.
• Keep proof of postage for your records.

Step 4 — Receive Your Refund

Creators process refunds to your original payment method within 14 days of receiving returns or proof of posting. This timeline is legally protected in all regions.

Sustainable Alternative: Second-Life Platforms

Don't love something you bought? Rather than traditional returns, consider giving it a delightfully new life through second-hand platforms — frightfully better for sustainability and often rather splendid for one's wallet too.

Current Sustainable Options

• Vinted: We're absolutely mad about this platform for pre-loved fashion and accessories across Europe.
• Poshmark: Rather brilliant for US customers looking to sell quality fashion and lifestyle pieces.
• Local platforms: Do check what's popular in your region for the most marvellous community engagement.

Why Choose Second-Life Over Returns?

• Environmental impact: Keep items in jolly good circulation rather than generating return shipping.
• Financial benefit: Recoup some of your investment rather than losing return shipping costs.
• Community building: Connect with other frightfully sustainability-minded shoppers.
• Support creators: No return processing burden on our splendid independent makers.

Coming Later This Year

We're working rather diligently on our own integrated auction section to make second-life selling even more effortless within our community. Until then, we're tremendous fans of existing platforms that share our values around circular fashion and sustainability.

Your Legal Protections Worldwide

Every creator on our platform meets legal requirements for your location. We verify compliance so authentic business relationships stay protected.

UK & EU Customers

• 14-day cooling-off period minimum for online purchases (creators can offer more).
• 2-year warranty against faults — all creators honor this.
• 30-day right to reject faulty items for full refund.

US Customers

• Creators set their own terms, clearly disclosed before purchase.
• State consumer protection laws may provide additional rights.
• All faulty or misdescribed items eligible for return regardless of individual policies.

Faulty Or Wrong Items (Worldwide)

• Creators cover return shipping when items arrive faulty, damaged, or not as described.
• Full refund or replacement — your choice.
• Contact us if any creator doesn't respond promptly to fault reports.

Why Individual Policies Work Better

Our approach honors the authentic nature of independent business relationships while giving you complete transparency.

Authentic Business Relationships

• Each creator runs their business their way — just like visiting their physical store or studio.
• Policies reflect their values: some focus on lifetime service, others on quick turnarounds.
• No corporate uniformity that strips away the personality of independent makers.

Complete Transparency

• Every policy clearly displayed before you buy — no reading fine print or guessing.
• Choose creators whose approach matches your shopping preferences and values.
• Build relationships with makers whose service style you love.

Sustainable Focus

• Many creators offer repair, upcycling, or lifetime service instead of traditional returns.
• Our auction section provides sustainable alternatives to standard return processes.
• Support businesses that align with your environmental values.